Although some miscommunication between the service tech and the service writer, the experience was great. Kenny is an awesome guy. He took care of everything and even went way beyond what is "normal". I have never been treated so well by any dealer I have ever been to. Even past visits to Lum's to look for parts, I wasn't treated this well. Thank you Lum's for putting trust in Kenny. Because he is more than worth it on a business point. Thank you.
The team is great and professional
It was frustrating to have the check engine light come on the very first day after we bought a brand new Yukon. We live about an hour away from the dealer. We talked with the service manager who kindly asked us if we could bring the car in. He also offered to have a technician come to us and read the error code. We drove the car to the dealer and the issue was quickly diagnosed and fixed. I felt they really cared about our experience.
The people were nice and friendly. I had the oil changed and things looked at. They went over what they did and what should be done in the future. They came out and said my battery on my fob was low and did I want it replaced. They are just nice at Lum’s in Mcminnville
We were out of state camping when we had a GM DPF/DEF problem that only could be solved by a dealer. With 99 miles until limp home mode kicked in we needed a solution, on the 4th of July weekend. After multiple phones calls to all GM dealers within 99 miles Lum’s was the only place to have the technician, reductant tank heater in stock, and outstanding customer service we needed. Kyle was super positive and worked us in the very next day. Mike solved the problem and was so much fun to chat with. We were in a tight ...
My family and we’re on a cross country trip from Pennsylvania when I got a check engine light on my truck so I called and talked to Kenny explained to him what was going on and that we were only there for a couple of days we took our truck in they diagnosed the problem ordered the parts gave me a rental car for the night called in the morning they had my truck fixed went and picked up could not be happier with the whole service department and Kenny for what they did if you have a problem ...
Ryon the Sales Manager was extremely helpful getting me deal done. His communication with us on the status of the vehicle was excellent
Best costumer service ever Kyle the service manager is hands down the best
George, Jake and Christine were wonderful to work with. The best most easy car buying experience EVER!!! I never once stepped foot in the dealership. They got me the car I wanted and went above and beyond! Also I highly recommend the windshield clear UV tint!!! NO GLARE! I don't have to wear sunglasses in the car. I LOVE MY YUKON!!!!!!!!
Very friendly. Great place to buy a new/used vehicle.
Andres and team were very helpful and made our buying experience pleasant. Very good experience and would highly recommend this dealership.
I came in to get a nice, affordable, and reliable car. I was helped by James Lum. He and the entire staff did an amazing job getting me exactly what I was looking for!
Lum’s Buick was so helpful. On a very hot summer day, I went to the service department for help with my air conditioning. I had little hope that they would be able to help me that day. To my surprise, they fit me in and had my A/C fired in about an hour. I so appreciate their professional manner and the effort they made to help me stay cool in this awful heat.
Wonderful people and owners! They go above and beyond for their customers, employees, and community. Won't go anywhere else.
This dealership is by far the most relaxed and genuine group I have ever dealt with. I will buy all. my vehicles here.
I had a GREAT experience with Rashad who got me into my first brand new car and worked with me to get the best deal for me. Unfortunately as soon as I stepped into the office with Christina Dorning my experience changed drastically. She spoke to me in a manner that felt degrading and I felt like she was trying to intimidate me to getting the add in’s like the extended warranty. She asked me how I would pay for a 4,000 expenses if one of the computers in my car were to go down. In my personal opinion I ...
I came in for a simple repair on my 2019 GMC Canyon Denali about two weeks ago and found myself talking to George Kurns about buying a new 2021GMC Sierra SLT black truck. The truck was ordered and should arrive in McMinnville early July 2021. I also asked for Jake Kurns my sales guy to order the black GMC badges for the front grill and back tailgate. Lums will cover the tinting of the driver side and passenger side so they match all other tinted windows as I have brought in so much business over the years. George Kurns has always taken ...
My wife was looking for a new GMC Acadia Denali, the salesman went above and beyond to find the car she wanted. Everyone at the dealership was very professional and personal. He also mentioned they are locally owned, thanks for taking care of your customer's. We will be back when it is time!
Lum's-McMinnville is the best dealership I have ever dealt with (and I have dealt with many). I've purchased 3 cars from them (1 new, 2 used) and the experience was exceptional each and every time. They are friendly, professional and very personable. A SPECIAL kudos to Jeff in the Service Dept. I took my car in for routine maintenance and upon paying, I realized my CC was lost. He was so understanding and allowed me to go retrace my steps, contact my bank and once I got home I could make payment over the phone. Wow, now THAT is service!!! What ...
I can't say enough good things about this place. This is the third car I've gotten from Lums, they have all been excellent vehicles, no issues with them at all. Keep up the great customer service and friendliness. If your in the market for a car definitely checkout LUMS you won't be disappointed....
Super friendly and professional unlike a lot of the other GM dealers in the area. They will get our business from now on.
Corwin was great he got me in in out very quick. Very satisfied with my Sierra.
I found my vehicle on their website and it was exactly what I was looking for. I live in Arizona. They allowed me to hold the vehicle while I made travel arrangements. A few days later, I flew to Portland. The salesman met me at the nearest rental car place and took me to the dealership. The truck was ready, serviced and ready for me to sign the paperwork. It took less than an hour and I was on my way. I am extremely satisfied with the dealership and everyone I encountered. A 10 out of 10 rating!
Had a great time and all my needs were exceeded!
No run around, full of information and straight to a price that you don't even need to negotiate!! Super friendly. I'll be purchasing all my vehicles there from now on!! Thanks George and the crew!!
Enjoyed the professionalism of Jonathan the sales rep and his honest effort to work with me on the transaction. Enjoyed friendly atmosphere at the dealership and the personal touch I felt working with the staff. Got a chance to meet the owner and she was such a sweetheart.
My wife and I are extremely satisfied with our car buying experience here. Our salesman James, was very professional and friendly. Don't waste your time anywhere else!!!
They were super friendly and helpful when I bought my car and everyone were following covid procedures, highly recommend.
Best car buying experience I've had yet! Great team of folks who obviously love what they do makes the process of buying so much easier. Awesome!
I tried to leave them a review on CarGurus but the CarGurus website would not let me so here it is. When I pulled into the lot Jake met me outside. She showed me several cars, was very patient and did not make me feel pressured. I have had some awful experiences looking for cars. It was truly time to get rid of my Mazda, and move into something I’d love but I did not want to be rushed or pushed into a vehicle that I did not want. Jake took his time and made the whole precess very ...
We bought a used car and worked with Jazzmyn. She was great and kept on until we finally got a great deal. I would recommend this gal and the dealership for anyone looking to buy a car!! Everyone there was very friendly and helpful.
Excellent service as usual. The only issue was after the tires were rotated, one tire was still 2 lbs. underinflated. No biggie.
We were very pleased with the entire crew at Lum's. This is the second car we have purchased with them within 2 yrs. We are grateful.
Great people with highest level of ethics. Lum’s love our community.
We had a wonderful experience with Jake, the finance guy, and the manager. Prompt, effective service and we are very happy with the truck!
Wonderful buying experience with the BEST people!! Friendly, informative, no pressure environment. George and staff are the best! Highly recommend car buying at Lums McMinnville!
Best customer service!!!
At this time, I understand how difficult it is to comply with state and federal requirements dealing with the current Coronavirus and try to run a business. Lum's Buick GMC is very clean, distancing guides are easily visible and mask wearing is adhered to. In spite of the added inconvenience, everyone is pleasant to talk with and their service department continues to crank out great work. They performed a courtesy wash on my truck (no small task) and did a great job! Looked awesome. Then it rained on my way home.
Great Customer service from Tiffany Ranger and Rashad. Christina made the purchase and registration easy.
We had a great experience at Lum's. They gave us a great price on our trade in and were transparent and fair in the negotiation for our new-to-us truck. They treated us like family. I will definitely buy from them again! The owner even called me a few weeks after our purchase to check in on our experience. Thank you Pam and team!
I don't want to leave several reviews so I will break this one down..... Sales: We have bought 2 vehicles, both were when Larsen was there. BUT we had a great experience so when we are ready, we will be going back. Parts: Awesome Service: Wow is all I can say! Kyle, Kenny, Jeff and most of all Mike.... some of the nicest and coolest people I know. I have spent a ton of money trusting them with my Italian baby, and they delivered! )vehicle from outside the dealership) Each time I go in as my car has been there ...
Happy with my experience there
We have bought vehicle's from Lum's and had a great experience with the sale's staff. Vehicle's are serviced there and same experience with the service department. Friendly, helpful staff and a clean building. It felt like everyone there enjoyed their job and worked great as a team. Highly recommend.
Very Friendly, efficient and accommodating
I’m from California and out of all the dealerships I have dealt with Lum’s is the best experience I’ve ever had. It was a family vibe throughout the dealership. It started from my pickup from the airport and ended with one of the owners personally thanking me. My sales associate Rashad was top notch and the Finance Manager Christina explained everything I needed to know. I will recommend this dealership without reservation.
Always a great experience, I have bought 2 vehicles here. The team is always very helpful in my purchases along with answering all my questions.
Great service. George is awesome.
The service department was very professional and helpful. They worked me in to repair a tire and do a complimentary vehicle inspection before I was going to leave on vacation.
Lum's might be the new name, but the service is still the same... great! I know my vehicles are well taken care of here.
My check engine light was on in my Duramax so I stopped in on a Saturday afternoon to see if they could check it out. The Service Manager was super helpful, Looked up my VIN # in his system then went out and plugged their scan tool into my truck, He said it was a glow plug and GM has a special warranty coverage for this issue..( My Truck is a 2012 with 85k miles on it.) He said that he would check and make sure they had the part in stock and get it installed if I had time! No appointment ...
A great experience with my recent purchase of a 2020 sedan. Their customer service was exceptional, opening up early on a Sunday morning to accommodate me. Jake and Megan are competent and friendly and I highly recommend them for your automotive needs.
Service writer was very personable and knowledgeable. He also honored a price quote from 6 weeks ago which speaks of his integrity as well as the dealership's integrity.
Everyone was very professional and seemed very knowledgeable.
Went in for windshield wipers and very congenerial service.
Nick did a great job getting me into a new GMC Denali pickup, and the owner Pam even stopped by to talk with us during the process. The sales manager Ryan was also super helpful. I highly recommend Nick and the team over at Lum’s
The service was outstanding, my sales rep.was excellent with his knowledge of getting me just the right vehicle and financing that would work out for me.
Rashad was able to help me out tremendously. Easy to work with, never felt pressured and I was kept in the loop.I got a great value for my trade in and the Lums team worked very hard to get me the car I wanted.
Rashad helped through the ordering process to purchase a 2021 Yukon Denali. He was just excited as I was the day the new SUV arrived. Spent the extra time to carefully show me all the features and explain the new technology of the vehicle. Offering to come back for a second time once I became more familiar. Owner Pam Lum came out and personally thanked me for the business. Although I live in the Portland metro area happy to travel to Lum's GMC of Mcminnville to do business. The new 2021 Yukon Denali is a beauty.
Been buying and servicing cars at Lum's/Larsen Motors since the 1980s. Since I've been going there for so many years, it's easy to conclude I'm happy with the people and the company.
Never had a problem!
Good people. No pressure. Honest. A pleasure to deal with.
Great experience buying our first car at Lum’s, everyone was so kind and helpful!
I was looking to avoid the typical car dealership hassle and that's what I got! The salesmen were communicative and helpful - they even delivered my car to my home 3 hours from the dealership! My experience was fast and simple!!
I have always felt positive about the Lum's team. I appreciate the updates with the service of my vehicle while I am waiting at their visitor lobby.
My car was in need of repair again and I didn’t relish spending more money on that but was upside down on what I owed on it and felt trapped...they helped me get out of that car and into a new one without being pushy about it. Bought my first Buick from them actually, an Encore GX brand new 2020 and I’m prety happy with the overall price considering my situation. Service department was very up front about my cars repair needs... both Kyle in service and Jake in sales were patiently helpful. I recommend both departments!
Amazing service. They were not pushy at all. There was no bs.
It was very easy to make my service appointment one call and 5min and the appointment was made. When we arrived for our appointment the service department was ready, papers were signed and my truck was in the shop getting serviced. After the service was completed my truck was washed and cleaned, a service that I very much appreciated. I will be coming back. Thank you Lum's for the great service, I will be back.
They were very nice and to the point . No BS and they even washed my truck while I did the paperwork. I definitely say I will be taking all my business there.
Easiest car buying experience I've ever had. I highly recommend this dealership.
Helpful to get my vehicle running.
Top notch service. I wouldn’t trust my GMC to anyone but these guys. I’ve had multiple things done and am always pleased with the service and results. Recommended!!!
Working with Jake at Lum's was a great experience he is very knowledgeable on the GMC product and we will be back when we need our next vehicle Thanks again everyone at Lum's .
Read chapters in my book, had a cup of coffee and than some popcorn. HAVE TO COM BACK THE 26TH OF fEB to finish work on my doors, ugh! All in all I am taking care of my car as my salesman told me to do back on July 3rd, 2006. He said never sell this car it is one of the best Buick has ever made, so I am doing what he said. I love my car. John takes good care of me.
Amazing friendly service
They shoipped for me, getting the model of Cadillac i wanted at an awesome deal! They put on all the extras I wanted, working around failed delivery promises of suppliers, and delivered my car to me on the coast! They went above and beyond to meet our time requirements, and I could not be more satisfied with my car or their service. Lum's is where I would recommend everyone buy their car! Everyone was wonderful to work with. Amazing experience....!