Customer Testimonials

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Google May 22, 2022

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Google May 16, 2022

Came in for scheduled oil change. They were ready and done within an hour. No upsell but notified of future maintenance needed.

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Google May 15, 2022

I went in knowing what I wanted, took about an hour and I drove it home. All the staff was great.

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Google May 13, 2022

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Google May 9, 2022

Lum’s is the place to go for customer satisfaction! Johnny really went above and beyond to get me the car I wanted as well as the team at Lum’s. Everyone legitimately treats you like family, truly a 5 star dealership

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Google May 6, 2022

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Google May 5, 2022

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Google May 4, 2022

Friendly, affordable

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Google May 4, 2022

The people at Lum’s are always verify helpful and courteous. They take time to listen to what you are telling them and they do everything hung in their power to get accomplished what you have asked.

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Google May 1, 2022

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Google Apr 23, 2022

Service is friendly, everyone is knowledgeable and facilities are always tidy and clean.

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Google Apr 20, 2022

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Google Apr 19, 2022

Kenny was helpful setting up a 60k service on my Buick Lacrosse. I look forward to having the work done by the professionals that know my Buick, and take good care of it. I travel from Lincoln City to have this service done, rather than have any local car repair shop touch my Buick. That is how important it is to have trained Buick professionals work on my car.

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Google Apr 8, 2022

Our salesman Kyle was very friendly, courteous, knowledgeable and expedient. He answered all of our questions and made our buying process enjoyable. I highly recommend Lum's Dealership.

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Google Apr 7, 2022

Live locally and I like to shop local. Lum's has been my go to for services for my vehicles. After dropping off my vehicle for service the other day I saw a pre-owned vehicle on the lot exactly what I was looking for. I called and got Jonny Villasenor on the phone. Mind you this was first thing in the morning when most people are waking up but Jonny was on the spot answering with enthusiasm and eagerness to help. We did an application over the phone, took my trade info, and other vitals and said would be in ...

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Google Apr 7, 2022

Service was efficient, and got a nice car wash with it at no extra charge! Highly recommend service at Lums.

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Google Apr 5, 2022

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Google Apr 2, 2022

We could not be more pleased with the service department at Lum's. Friendly, efficient, and upfront with the diagnostic and cost of repairs. Highly recommend this business!

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Google Mar 31, 2022

Good, quick service. Just got a standard oil change for my duramax and tire rotation. Was offered a complimentary car wash and vacuum of my truck which was needed. Thank you Lums for that. Had to finish part of the wash job though, didn’t quite get the whole front windshield for some reason. 🤷‍♂️

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Google Mar 31, 2022

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Google Mar 24, 2022

My experience with Lum’s has been amazing from the start of the process to the purchase of my vehicle. Christina is amazing! She upheld the highest level of professionalism & was available always! Lum’s is the place If you are looking for a great vehicle, you won’t forget the experience either! 🙌🏼

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Google Mar 22, 2022

I had a great experience working with the folks here, just bought a new truck a few weeks ago and were super honest with my about what would fit for me. Hell they even said I should steer clear of an option because they knew it wasn't for me. I personally worked with Kody Spare when purchasing and he has been nothing but amazing, real a top class guy. However with all this good there is some negative. When I bought my truck I found there were a few minor problems and the dealership jumped to get it repaired ...

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Google Mar 22, 2022

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Google Mar 17, 2022

Bought a used Subaru Crosstrek PHEV today. The entire experience is phenomenal. Jake was really friendly, accommodating, and no nonsense. It was sheer luck that this specific car was available and drove quite a ways to be able to test drive it. He didn't hassle me with any sales questions and let me do the talking. He let test drive the car and i was sold on it. I never felt pressured by him or anyone there to buy the vehicle. Christina worked out a financing deal that worked for me and included what I had asked for. The ...

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Google Mar 16, 2022

This was my first time buying a car and everyone at Lums made it easy for me! Thank you all so much for your help, and thank you so much Cody for finding me my dream car especially at a price I could afford! I definitely recommend going to Lums if your looking to buy or even trade in your car!

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Google Mar 7, 2022

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Google Mar 5, 2022

Great place to buy a car! Nice associates and a very welcoming atmosphere.

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Google Mar 2, 2022

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Google Mar 2, 2022

The process was smooth, and pain free! Everyone was extremely friendly, and helped keep the kiddos entertained in the process. Andres the salesmen was very knowledgeable, professional, and kind. This is now the 2nd car we have bought here and we won’t be anywhere else! 10/10!

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Google Mar 1, 2022

I bought my car from Lums and have had it serviced several times. Each time I got a appointment very fast and the technicians were very friendly and professional. If I need to leave my car, they always give me a loner to use so I can get to work. They give me updates on what they are doing and how long it will take. I’ve had great service every time and they actually listen to you when you bring it in with a problem! Thanks Lums for being there when I need to have my car serviced!

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Google Mar 1, 2022

After several months of frustration with dash lights coming on and bringing my 2017 GMC Denali in, the staff at lambs work hard to figure out the problem and replace the parts on warranty. It was a frustrating situation with both myself and the service department. Thank you guys for getting the problem fixed!! Sincerely, Hans a Hendgen

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Google Feb 27, 2022

Fast and people there were very nice and friendly,the only place to go.

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Google Feb 26, 2022

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Google Feb 26, 2022

Super easy from making appointment to checking out. Lum’s was 17 miles further than other service centers, totally worth the drive!

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Google Feb 25, 2022

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Google Feb 24, 2022

Lums gives wonderful service! Always friendly faces ready to welcome and help you. Today Emily took care of us. Our vehicle checked out a-okay with diagnostics. Emily also gave us a reminder card for our next oil change. Lums is the greatest and they are open 7 days a week. Thank you to everyone at Lums

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Google Feb 21, 2022

Was one of the best dealer experiences I have had in my 55 years of buying cars. First of all, they were not gouging folks because of the pandemic and sold the vehicle at MSRP which a few years ago I would have thought was overpriced but not in today's market. Dealers in my area are adding $3K to $5K to car prices and telling me it is just supply and demand. Secondly, when I went into the awesome finance officer Christina, she did not try to hard sell me for hours on some stupid extended insurance that they typically ...

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Google Feb 20, 2022

I had an excellent experience with Lum's and their salesperson Cody. We were car shopping for my son and found a very reasonably priced used Honda. It was in excellent condition and exactly as advertised. Cody met me twice for two different test drives and was a very honest, up front, genuine, helpful and low pressure car salesperson. He provided the full carfax report right away and was knowledgeable about the car's history. Although we did not end up buying the car (found another that met our specs more) we will not hesitate to look up Cody and ...

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Google Feb 20, 2022

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Google Feb 18, 2022

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Google Feb 12, 2022

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Google Feb 11, 2022

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Google Feb 10, 2022

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Google Feb 1, 2022

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Google Jan 30, 2022

Excellent service and staff very helpful.

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Google Jan 29, 2022

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Google Jan 29, 2022

All was well. I was under the impression that you had a 1 year “check up” that you gave after one year. I wasn’t prepared to pay as much as I did. Your service was fine. I also didn’t quite receive all I asked for, and, I’m to come back when the parts arrive. This will cost me another $400.00+. I guess if you drive a Cadillac, you pay Cadillac prices.

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Google Jan 27, 2022

I have a 2001 Pontiac Firebird that needed a driver's side front head light motor replaced. I telephoned Lum's GMC service department and spoke with Emily. She informed me that the part needed to be ordered and would take approximately ten days to arrive. Emily put me on the schedule for 02/26/2022. I brought the car in and the motor was replaced. I chose to wait at the dealership and it was very comfortable. Emily kept me informed as the repair was in process. I will schedule all future repairs with Lum's, the staff was courteous and they completed ...

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Google Jan 26, 2022

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Google Jan 25, 2022

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Google Jan 22, 2022

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Google Jan 22, 2022

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Google Jan 21, 2022

I have been to the dealership several times and the staff has always been friendly, accommodating and professional. Comparing my experiences with other dealerships, which includes BMW and Lexus, Lum’s service is exceptional. I feel I can trust the service team, which is priceless.

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Google Jan 18, 2022

Always good service

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Google Jan 17, 2022

I have always had quality service with Lums. I have moved out of the local area and I will continue to have Lums service my 2018 Denali and when I need a new vehicle I will get it at Lums.

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Google Jan 15, 2022

Always pleasant. Feel heard! No pressure. Honest people!

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Google Jan 14, 2022

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Google Jan 13, 2022

George and his team always take care of me.

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Google Jan 11, 2022

I just wanted to say thank you to Lum's Buick GMC in McMinnville. Took my car in to get serviced today, they were fast friendly and knowledgeable when it came to my car, not to mention as friendly and Courteous as possible. I recently financed my car through them and I recommend them every chance I get to anyone looking to buy a car.

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Google Jan 9, 2022

Extremely helpful and made things easy to understand for somebody buying their first car

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Google Jan 9, 2022

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Google Jan 3, 2022

Nice people

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Google Jan 2, 2022

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Google Jan 1, 2022

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Google Dec 31, 2021

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Google Dec 30, 2021

Wonderful people to work with. They really try to meet and exceed your expectations.

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Google Dec 28, 2021

Took care of my issue right away.

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Google Dec 28, 2021

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Google Dec 21, 2021

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Google Dec 20, 2021

Everyone one I encountered in the building was great. They all welcomed me and followed through with everything they would do during the process. The communication with my Salesman Johnny was outstanding. Very happy with my experience and my associate treated me like a long lost friend.

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Google Dec 19, 2021

After 2 days of dealing with pushy sales staff and ambiguous pricing, I pulled in to Lums. NO BS or snarky sales staff. Just good guys selling good cars. The process was effortless! I could buy with confidence because they were straight forward and honest. I look forward to doing business with them in the future!

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Google Dec 19, 2021

I have never had such a wonderful car experience in my 63 years of life. Such caring and nice people. They've got my business forever

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Google Dec 17, 2021

From start to finish, my experience with Lum’s was so great. Everyone is so nice, so friendly. I will be recommending family and friends to shop at Lums for their next new car.

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Google Dec 17, 2021

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Google Dec 14, 2021

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Google Dec 11, 2021

Always professional and courteous. Job well done 👍

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Google Dec 10, 2021

We are thrilled with the customer service we received at Lum's. Loved working with Jake on buying our Toyota Sienna Van. The entire team of George, Jake, Ryon and Tiffany couldn't of been nicer to us. Thank you all!

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Google Dec 8, 2021

Bought our car here about three years ago. Sales process was no pressure and laid back. What sets them apart is the service. First class.

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Google Dec 6, 2021

I have used Lum's service department for the the past 4 years to service my two GMC vehicles. I am very happy with their service department. They are very pleasant and accommodating.

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Google Dec 3, 2021

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Google Dec 2, 2021

Above and beyond service

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Google Nov 30, 2021

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Google Nov 24, 2021

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Google Nov 23, 2021

Awesome service, great people helped me find my dream car. Thank you to all who helped make it happen.

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Google Nov 21, 2021

Friendly staff, gets the job done, highly recommend !!

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Google Nov 20, 2021

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Google Nov 20, 2021

This was the best service I've ever had with buying a car, I highly recommend them they'll treat you right and get you into the car ur looking for

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Google Nov 18, 2021

I got an appt the same week I called and they got me in and out for an oil change in 45 minutes. Fast AND friendly!

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Google Nov 18, 2021

We love having both our car and pickup serviced at Lum's. Today your staff worked our car in to replace a dead battery without a appointment. We can always depend on great service. We highly recommend Lum's to anyone needing to purchase or service automobiles.

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Google Nov 16, 2021

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Google Nov 13, 2021

Jake was wonderful!!! I highly recommend Lums for a fast and courteous experience—top notch!

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Google Nov 12, 2021

Great purchase & service experience. When the vehicle had a warranty issue, they drove to pick it up, left us a rental vehicle to use, extremely friendly and helpful throughout the process. Our experience with our local Kendall GMC has been an opposite experience every single time. I would recommend to anyone looking to purchase, service or have work done on their GMC to make the same choice and go to Lum’s Buick GMC. Thanks again!

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Google Nov 3, 2021

Tech was on time, knew me by name, kept me updated along the way. Did everything possible to resolve the issue. Best service dept around.

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Google Oct 22, 2021

The service team went above and beyond to get my vehicle repaired under warranty. Jeff is great to work with. And I really appreciate the extra effort required to deal with my 3rd party warranty company. I am extremely happy with their service and I would definitely recommend them! Thank you very much to the entire Lum's service team for getting me back on the road!

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Google Oct 8, 2021

Service was professional, timely and reasonably priced. Also, Johnny in Sales, from whom we had purchased a different vehicle than what was serviced, was helpful. Our new hometown of McMinnville, OR is made even better by Lum's. Thank you

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Google Oct 7, 2021

Great staff! Really appreciate the car wash and vacuuming! Very pleased with service department and highly recommend!


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